Privacy Policy

Autumn Counselling is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Who we are

Autumn Counselling is a private counselling practice run by Simba Kaur, based in Cardiff, UK. You can contact us at [email protected] or 07902860727.

What information we collect

We may collect your name, email address, phone number, and any information you share with us through our contact form or during sessions. This information is used solely to provide counselling services and communicate with you.

How we use your information

Your personal information is used to respond to your enquiries, arrange and conduct counselling sessions, and fulfil our legal and ethical obligations as a counselling practice. We do not sell or share your data with third parties for marketing purposes.

Confidentiality

All information shared within counselling sessions is treated as strictly confidential, in accordance with the BACP Ethical Framework. Confidentiality may only be broken in exceptional circumstances, such as where there is a serious risk of harm to yourself or others, or where we are required to do so by law.

Data retention

We retain client records for a period of seven years following the end of the therapeutic relationship, in line with professional guidelines. After this period, records are securely destroyed.

Your rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at [email protected].

Cookies

Our website may use cookies to improve your browsing experience. You can choose to accept or decline cookies through the cookie consent banner on our site.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated in October 2026.